The State Health Operations Centre (SHOC) is a program of the WA Department of Health that aims to improve the coordination and efficiency of patient flow services, establishing new functions to manage the demand on emergency departments and ease system pressures. These functions include patient transport services; call taking; triage and dispatch (St John WA); virtual emergency care and establishing situational awareness of demand and pressure across health service providers and St John WA by ensuring collective system-wide access to data, analysis and predict analytics capability.