Staff Specialist Virtual Clinical Care Centre

Employment Type: Permanent/temporary part time opportunities available

Position Classification: Staff Specialist ($186,241 per annum - $229,825 per annum + 12% Super + Benefits)

Location: NSW Ambulance State Operations Centre, Sydney Olympic Park

Closing Date: 11:59 PM on 30 January 2026

ABOUT NSW AMBULANCE

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.

NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply! 

ABOUT THE ROLE

The NSW Ambulance Virtual Clinical Care Centre (VCCC) provides a secondary triage service to ensure appropriate and timely provision of healthcare to Triple Zero (000) callers. VCCC Triage Clinicians (Nurses and Paramedics) perform secondary triage after the initial Triple Zero (000) call has been completed, and where appropriate refer patients to established healthcare pathways, escalate care and/or notify return of the incident to the appropriate Control Centre for dispatch of NSW Ambulance resources. NSW Ambulance receives over 3000 triple zero calls daily across the spectrum of acuity.

As a medical specialist within the VCCC you will be a member of a dynamic and energetic team of clinicians and support the clinical and leadership teams who are committed to delivering the right care for the right patient at the right time. Medical Officers VCCC will provide specialist medical officer support to all functions of the VCCC including - Providing virtual ‘tele-health’ consultations (phone and / or video) - Providing specialist and often dynamic clinical advice for clinicians (within VCCC and in-field paramedics) for undifferentiated acute conditions (physical and behavioural) across the spectrum of acuity and life-span.

All Staff Specialist (VCCC) will have a non-clinical portfolio to support the VCCC Clinical Director’s and the directorate of Medical Services and Research with a range of “whole of organisation” activities including clinical governance, patient safety, education, research to align with organisational needs and personal interest. 

Please refer to the Role Description for further information and Position Conditions and General Info for further information.

WHAT’S ON OFFER

·         Excellent remuneration and leave support including annual, parental, carers and more

·         Additional Public Holiday

·         Opportunities for extra tax savings through salary packaging

·         Novated leasing, lease a car and pay for all running costs out of your pre-taxed salary

·         Staff Support Program with extensive free confidential and professional assistance for staff and their families

·         Fitness passport, and medic-fit gyms at most locations with discounted gym membership that both you and your family can enjoy

·         Health coaching service available to all staff providing individualised support

·         Discounted private health insurance

·         Career development and growth opportunities

·         Accessible via Public Transport   

ABOUT YOU

We are looking for candidates with the below experience and capabilities:

·         Specialist medical practitioner, holding registration status with the Australian Health Practitioner Regulation Agency and membership of a relevant postgraduate medical college (e.g. FACEM, FRACGP, FACRRM or other relevant medical specialty.

·         FACEM is highly desirable and Doctors within 6 months of attaining fellowship are welcome to apply.

·         Evidence of being a medical expert, demonstrated by recent and comprehensive experience in the assessment and management of acute undifferentiated conditions across the spectrum of acuity and lifespan, ideally in a virtual care setting.

·         Commitment to ongoing clinical practice and personal development in your specialty relevant to the practice of out-of-hospital or community-based care.

·         Evidence of being a scholar, maintains medical professional development and has the ability to assist other clinicians in the acquisition and development of knowledge.

·         High level experience and evidence of being a skilled communicator, including both oral and written skills, communicating with patients, students, other health professionals and the public.

·         Evidence of being a collaborator, including the ability to network and operate within an interdisciplinary framework and to work with other stakeholders in a variety of settings.

·         Demonstrated experience of leadership and previous experience in patient safety, quality assurance, quality improvement and clinical governance.

·         Evidence of being a professional, including continued professional development, peer review and displaying professional attributes.

·         Evidence of being an advocate, including contributions to improving individual and societal health.

HOW TO APPLY

Please respond to the below two (2) pre-screening questions (max 4000 characters including spaces) and submit this with your CV and other required information.

Question 1: Describe a time you solved a complex patient problem, how did you engage the different stakeholders to manage the patient safely?

Question 2: Describe your approach to determining an acceptable level of clinical risk during an acute patient encounter, and how will you apply this in a virtual care setting?

If you want to know more about the position, please attend one of the 30min drop-in sessions below. 

• Wednesday 21 January – from 09:30am – Join the session here
• Thursday 22 January – from 09:30am – Join the session here

If you’d like to discuss the position and role description more before you formally apply, confidential enquiries can be made to Dr Lisa Lee Horn or Dr Fay Balian:

E: [email protected]   

E: [email protected]

For Aboriginal candidates who would like to talk to NSW Ambulance’s Aboriginal Workforce Consultant, please contact Leonie Garvey on [email protected]. Support is also available through the Stepping Up website. 

Please contact [email protected] if you require any adjustments to the recruitment process so we can support you to present your best self.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.